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You are here: ImpactAware Business Continuity Software » Support Center » Troubleshooting Guide

Troubleshooting Guide

  • Can Not Find JNLP File Within Internet Explorer Cache Under HTTPS
  • Firefox appears to download stale reports
  • Install Issue when using Internet Explorer
  • Java Web Start error reported UnknownHostException
  • My username and password is requested everytime I download a document or report
  • The application does not allow updates or deletes

Navigation

  • Tutorials
    • Using Your Business Continuity Dashboard
    • Getting a Standard Report
    • Managing Your Contacts
    • Managing Your Users
    • Running an Impact Assessment
    • Managing Your Assets
      • Creating a Department
      • Creating an Activity
      • Creating a Site
      • Assigning Responsibility
    • Installing ImpactAware
    • The ImpactAware Application
    • Using Shared Documents
    • Using Managed Documents
    • Using the Managed Document Application
  • Troubleshooting Guide
    • Install Issue when using Internet Explorer
    • Firefox appears to download stale reports
    • Can Not Find JNLP File Within Internet Explorer Cache Under HTTPS
    • The application does not allow updates or deletes
    • My username and password is requested everytime I download a document or report
    • Java Web Start error reported UnknownHostException
  • Glossary
    • Activity
    • Activity Dependency Model
    • Area
    • Asset
    • Building
    • Contact
    • Department
    • Desktop
    • Division
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    • External
    • Internet
    • Location Dependency Model
    • Material
    • Organisation Dependency Model
    • Process
    • Resource
    • Section
    • Server
    • Site
    • Team
    • User
  • Release Information
  • Contact Support Team
  • Getting Started
    • Introducing Dependency Modelling
    • Location Modelling
    • Organisation Modelling
    • Activity Modelling
    • Information Storage
    • Other Types of Dependency
    • Business Impact Analysis
    • Location BIA
  • Frequently Asked Questions
    • Support Frequently Asked Questions
    • Security Frequently Asked Questions
    • Installation Frequently Asked Questions
  • How To Guides
    • How To Bulk Import Contact Details
    • How To Install ImpactAware
    • How to Manage Your Users
    • How to Setup A Managed Document Environment
    • How do I set Review Intervals?
    • How do I assign a Recovery Time Objective?
    • Why do I need to add a Process or Resource twice to my Activity model?
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